FAQ
STORE:
1) Do you have a physical store I can visit?
We are an online only store and don't have a physical location.
CONTACT:
1) What is the easiest way to ask a question?
The easiest way to reach us is to email us at sales@godofgamingshop.com
Please be sure to include your order number/name if you have already placed an order.
2) I have sent a message, but have not gotten a response yet?
Please allow 24-48 business hours to receive a response. We do not answer messages on weekends.
DISCOUNTS:
1) Do you offer discounts?
We do offer occasional discounts. To be kept in on the loop please follow us on: Facebook, Instagram and Twitter (@godofgamingshop). If you sign up to our email newsletter you will never miss a discount announcement.
ORDERING:
1) Can I change or cancel my order?
If you need to update or cancel your order please send a message as soon as possible. We will work with you to update or cancel an order.
If you ordered a customized system and we have already begun working on it we cannot cancel the order.
2) I am looking for a specific item that I cannot find?
Please send a message to sales@godofgamingshop.com and we will help in any way we can.
SHIPPING:
1) When will my order ship?
We try to ship out orders as fast as possible. Please first check the front page for extended delivery times.
If you ordered replacement parts they can ship 2-5 business days after you place your order.
Customized consoles and controllers have a 5 business day handling time.
Customized consoles are made by hand to order. We do not ship items on weekends. Please wait until this stated time period is up before contacting us.
Any changes to this handling time will be posted on the front page banner.
2) How will my order be shipped?
US Buyers:
We ship all items via USPS. Depending on how many items you order we may ship it via USPS First Class Mail or USPS Priority Mail. If you order items worth more than $35 you will receive USPS First Class Mail for free. USPS Priority Mail is available to all buyers at an additional cost.
International Buyers:
We ship all items via USPS. We offer two different methods. USPS First Class International mail is the cheaper option that can take 7-21 business days. USPS Priority Mail International is the more expensive option that can take 6-10 days. Please realize that this is in addition to our stated handling time.
RETURNS/EXCHANGE:
1) Do you offer returns?
Yes we do! Please visit our Returns (Click Here) to see the specifics of returning an item.
2) How to cancel my order?
If you would like to cancel your order please email us at sales@godofgamingshop.com or send us a message through our contact page. If the shipping label has already been purchased and printed, we are unable to cancel the order.
3) What happens if I receive a damaged item?
We stand by our products. If you receive a damaged item we will work with you to get you a fully functional item. Please contact us within 30 days of receiving the item.
We ask customers to not try to fix any damages that a console can have. This will void any warranty we provide on it.
We don't offer refunds for any games that come with cosmetic/label damage. Only for non-working games.
4) How can I exchange an item?
Please send us a message through our email at sales@godofgamingshop.com
Please include your ORDER # and the item you would like to exchange it for. We work with you to get you the item that you want.
TRADE INS:
1) Can I send my console to you for you to mod/for store credit?
We welcome trade-ins, but do not offer modding services. If you choose to send us your console we will give you credit towards the order of a new console. Please realize that your item must be fully functional for us to give you full credit.
If you send us a console it must: be fully functional, have no dead pixels, have working link cable/charge ports and have working buttons. If your console does not meet these criteria it will be returned to you. If possible we can offer partial credit for certain systems.
2) Can I send my console to you for cash?
We will always buy functional consoles. You can send your console to us and we will pay you through PayPal after it has been tested.